Benefits

• Put an end to lost opportunities due to callers hanging up because they can’t get through
• Your callers will never hear an engaged tone - even if you do not have the resources to handle every call
• Every call will be answered meaning your customers can always contact you whenever and wherever you choose
• You can receive virtually unlimited simultaneous calls on a single Call Navigator™ number
• Redirect calls to mobiles, another office, to staff working at home or even abroad - your customers can’t tell
• You can automatically change greetings and how calls are managed outside working hours
• Fully scaleable from just 1 department up to 81 departments and able to support your business growth seamlessly
• Integrated voicemail ensures that if you really are busy, there is no limit on the number of simultaneous callers who can leave messages
• All this for a one off fee and small monthly charge. Pricing

Features

Choice of numbers:

You can choose to use your Call Navigator™ service with a variety of different number types. Standard and Memorable numbers can be used with any of these number types. You can buy more as your business expands. Your choice will depend on what kind of business you have and what kind of response you need.

Number Ranges information:

0800 0845 0870 090 070 01/02

Freephone Local National Premium Rate Service ( PRS) Personal number Geographic number/Major City and Town Numbers

Memorable numbers:

You choose your own Call Navigator™ number when you buy the service. You can select from a range of Standard and Memorable numbers. The more memorable the number the easier it makes it for your customers to remember.

Receive calls anywhere, seamlessly:

Call Navigator™ can automatically and immediately deliver calls to different departments, individuals, another office, to mobiles, your own home. Our Business and Enterprise services also enable you to receive calls abroad. Your customers will simply hear music until the call is answered.

Divert to mobiles:

Ability to receive calls on mobiles. Make sure you and your staff receive all important calls even if you are out of the office or if have a mobile workforce. Pricing details

Divert to international destinations:

Ability to receive calls whilst overseas on fixed or mobile phones. An ideal way of maintaining your business if you are travelling or have offices overseas. Pricing details

Scaleable services:

Every Call Navigator™ number can accommodate up to 81 departments each with up to 10 telephone numbers in a hunt group. This means you can have up to 810 numbers, so no risk of outgrowing your capacity.

Departments:

If you wish, you can present a large company image by offering the names of departments or individuals. Call Navigator™ can handle from 1 to 81 different departments/names. Cleverly, a ‘whisper’ announces which option has been chosen so you can always answer the phone professionally, with the name of the appropriate department or person.

Call announcement/whisper:

A ‘whisper’ announces which departmental option, or which individual, has been called so you can always answer the phone professionally, with the appropriate department or name.

Call screening:

Allows you to choose whether or not to accept an incoming call. For example, it can stop calls being accepted by other home, office or mobile voicemail systems. This ensures your business image remains consistent and professional.

Hunt groups:

Each department contains a 'hunt group' of up to 10 telephone numbers that Call Navigator™ will try in turn until the call is answered. You can include fixed, mobile and even international numbers.

Time of day/day of week routing:

Make sure you don’t miss calls even when the office is closed. Redirect important out of hours calls to mobiles, to home, or even to an overseas office in a different time zone. For example, greetings and call handling can be changed automatically to accommodate bank holidays, weekends, staff who work elsewhere on certain days.

Free professionally recorded greetings:

You decide on the messages your caller will hear. These messages can be professionally recorded in our studios. Prepare the wording exactly as you need it, our voice studio records the messages and you can have them live on your system typically within one working day.

Customise your voice greetings:

Record your own welcome greeting and department names. Simply add them to your Call Navigator™. This allows you to personalise the service and maintain your company’s professional image.

Automated text to speech greetings:

You can type in your own words which are immediately automatically converted into spoken greetings. You can review exactly what your callers will hear when they dial your Call Navigator™ number. You can change your greetings FREE as often as you wish.

Receive Faxes:

Receive faxes directly to any fax machine using your standard Call Navigator™ number. If you need to change to another fax machine elsewhere simply change the fax number using your private control panel.

Fax to e-mail:

Receive faxes directly on your desktop, wherever you are in the world. This facility gives you the convenience and security of being able to access your faxes remotely from the office or fax machine. Save money on a fax machine, maintenance contract and eliminate paper jams. Cost is just 10p per fax, no matter how many pages it has.

Call reporting:

Call reporting is a standard feature on all Call Navigator™ numbers, this allows you to see how many calls you have received and how effective you are at managing them. You can review the last three months of information on-line and analyse it by month/week/day and hour of the day. Enhanced Marketing Reports are also available.

Integrated voicemail:

No need to buy an expensive add-on voicemail service, this comes as standard with all Call Navigator™ services. Integrated voicemail ensures that if you really are busy, there is no limit on the number of simultaneous callers who can leave messages . These can be accessed using your PC free of charge or by dialling from a fixed or mobile phone using your PIN. You can direct calls straight to voicemail if preferred.

Email notification of voicemail:

Always stay in touch. You can receive an email notification every time a message is left. This will tell you the time and date the message was received and the department the caller wished to speak with. Simply clicking on the link in the email takes you to your control panel where you can listen to the message free of charge. Messages can also be accessed by dialling from a fixed or mobile phone using your PIN.

Mobile text alerts:

If you are on the move, you can choose to receive notification of voicemail messages via text messages on your mobile. A text alert means you can return that important call immediately. It eliminates the need to keep dialling in to check for messages and saves money on needless calls.

Call conferencing:

Save on time and travelling expenses and make call conferencing a cost-saver for your business.

Call Navigator™ offers a very cost-effective telephone conferencing facility with your own allocated number. This facility is free to set up with Call Navigator™ Business and Enterprise and has no monthly fees. We charge just 8p per minute for each participant, far cheaper than our major competitors.

Music on hold:

You can select from a range of different types of music (including a ring tone) for your callers to hear.

Directory Enquiries entry:

Make sure your number is made widely available to encourage customers to call you. Your Directory Enquiries entry ensures your number appears in all the major directory enquiries listings, the BT phone book and Yellow Pages.

Porting:

We can port your existing non geographic BT number to Call Navigator™ so you can keep your existing number and also get all the benefits of Call Navigator™.